Aug
15
Patient Satisfaction Starts at the Front Door
By Dan Franklin, HHS Vice President of Environmental Services, Healthcare First impressions follow patients throughout their entire stay at a hospital and, ultimately, it impacts their overall satisfaction scores when they leave. With that, just as... …more
Aug
01
Why Tracking Food Waste is Important for all Industries
By Dirk Noteboom, R.D., HHS President of Culinary In the United States, more food reaches landfills than any other single material from everyday trash. That accounts for approximately 31 percent (133 billion pounds) of the overall food supply in the... …more
Jul
18
Harnessing Technology to Form Better Partnerships
By Bruce Moore, HHS President of Information Systems Data-driven technology has advanced considerably throughout the years. In the past where systems would take multiple months or even years to perfect, today, companies are able to offer technology... …more
Jul
04
Modern Approach to Diversity in the Workplace
Diversity in the workplace has a much more heterogeneous definition than many give it credit. Beyond ethnic, cultural, gender, and age differences, diversity also encompasses the talents, ideas, and perspectives that each individual brings to an... …more
Jun
20
How Registered Dietitians are Lowering Readmission Rates
By Elizabeth Horton, RDN, HHS Corporate Dietitian Statistics show that at the time of admission, 20 to 50 percent of all patients are at risk for malnourishment or are malnourished, and up to 31 percent of these malnourished patients experience... …more
Jun
06
Preparing for Peak Season–What Resorts and Timeshares Should Know
By Danny Bradford, HHS President of Resorts & Hospitality Whether you operate a resort on white sand beaches, or a timeshare nestled in a pine-covered mountainside, it’s crucial to be prepared to handle the influx of guests when peak season arrives.... …more
May
23
Exceptional Customer Service Starts from Within
Customer service—it’s a huge topic in the world of business and is often the focal point of trainings and company-wide initiatives. It is so important that several large organizations actually have the term embedded within their mission statements.... …more
May
09
Four Tactics for Securing a Quality Workforce in Senior Living
By Kevin Svagdis, HHS President of Senior Living Building a career in the senior living industry is one of the best kept secrets for a robust and rewarding professional life. However, the lack of exposure and the negative image people have associated... …more
Apr
25
Questions—The Most Powerful Tool for Uncovering Value in the Workplace
Questions are a powerful tool for uncovering value and for seeking understanding. Their special capabilities not only influence the quality of a conversation, but also help build relationships. In the workplace, asking questions helps achieve two... …more
Apr
11
