Recovering from the financial and operational effects of COVID-19 will require a strategy that focuses on both reducing costs and improving operations...
Recovering from the financial and operational effects of COVID-19 will require a strategy that focuses on both reducing costs and improving operations...
Ask any hospital administrator, and most would say that patient experience is their top priority and the driver of everything their hospital does. But...
There are four main reasons your hospital needs a patient sitter program: • It increases patient safety • Patients get a better experience • Nurses ar...
A lot of the talk around providing excellent patient care revolves around soft skills. Mechanisms like AIDETⓇ (Acknowledge, Introduce, Duration, Expla...
You know that hospital support services matter. But maybe you’ve never seen their impact quantified in detail. We collected data from three different ...
By Danielle Robinson, Vice President, Brand Marketing You’ve recently held a Zoom or Google Meet video call, but it didn’t go the way you planned. Emp...
A negative work environment creates stressed and disengaged employees. This yields high turnover rates and poor job performance—things that have costl...
By Tom Decker, President, Learning & Development We often don’t fully understand the real life situations of the people we’re recruiting to work as ho...
By Bill Rose, President, Resorts Division It’s hard to know exactly what guests’ expectations are going to be when they arrive at your resort this sum...
By Willie Nash, Director of Environmental Services A healthy working relationship between nursing and environmental services (EVS) staff is necessary ...
.png?width=1278&name=HHS-company%20logo-final%20(1).png "HHS-company logo-final (1)")