HHS Blog


Patient Satisfaction Starts at the Front Door

By Dan Franklin, HHS Vice President of Environmental Services, Healthcare First impressions follow patients throughout their entire stay at a hospital and, ultimately, it impacts their overall satisfaction scores when they leave. With that, just as... …more


How Patient Sitters are Adding Value to Healthcare

The healthcare industry is home to a wide-array of occupations, all serving crucial roles in the health, safety, and well-being of patients. “One important position...that didn’t commonly exist 20 years ago is that of the patient sitter,” notes ... …more


Expanding the View of Workplace Safety

In healthcare, physical safety is crucial to the well-being of every single person that enters the doors of a facility. Strict protocols and procedures must be adhered to on a daily basis and team members need to be cognizant of workplace safety rules... …more


Beyond Housekeeping: HHS’ Approach to Patient Satisfaction

Creating an environment of excellent patient care goes beyond providing exceptional services; it also involves developing a genuine human connection to make patients, residents, and guests feel comfortable during their stay or visit at a facility.... …more


8 Ways to Celebrate the Holidays in a Healthcare Facility

by Elena Sprick For many people, the holiday season is the most anticipated time of year, with excitement building months in advance. Spending time with valued family and friends, setting up decorations and lights, sharing in joy and laughter and... …more


In Honor of National Nurses Week, Leslie Carey, RN, FACHE, Reflects on 25 Years of Nursing

  By Leslie Carey, RN, FACHE, Vice President of Process Improvement National Nurses Week is always a special time for me. It is a time for reflection, celebration and gratitude. National polls consistently reveal that nursing is the most trusted... …more


The Importance of Clear, Effective Communication in Healthcare

Communication in a healthcare setting is one of the most important tools we have for providing great patient care and improving patient satisfaction. However, lines of communication can frequently be crossed and lead to lower patient satisfaction... …more


Top 5 Tips for Patient Safety

Every week at each of our partner facilities, our team members and management staff review a specific safety tip of the week. HHS places electronic message boards (EMBs) in every account we serve, which provides a platform to deliver consistent... …more


Improving the Patient Experience: First-Hand Accounts from the Front Lines

In our last blog post, we shared some of fantastic tips from many of our on-site directors and front line team members on how to provide the best possible care for patients. …more


Providing Excellent Patient Care: Tips from Team Members

Here at HHS, our patients are at the heart of everything we do. In honor of Patient Appreciation Week, we want to take a moment to recognize our patients by hearing from the team members who serve them each and every day. …more