HHS Blog

Sep
12

The Importance of Showing Employees Appreciation All Year Round

By Oakley Smith, RDN, LD, HHS Regional Director of Patient Experience It’s International Environmental Services Week, so that means many organizations are going above and beyond to celebrate their team and their dedication. However, the appreciation... …more

Aug
15

Patient Satisfaction Starts at the Front Door

By Dan Franklin, HHS Vice President of Environmental Services, Healthcare First impressions follow patients throughout their entire stay at a hospital and, ultimately, it impacts their overall satisfaction scores when they leave. With that, just as... …more

Jan
31

How Patient Sitters are Adding Value to Healthcare

The healthcare industry is home to a wide-array of occupations, all serving crucial roles in the health, safety, and well-being of patients. “One important position...that didn’t commonly exist 20 years ago is that of the patient sitter,” notes ... …more

Oct
25

What Healthcare Administrators Need to Know When Choosing a Support Service Provider

By Brian Weed, HHS Managing Partner  Throughout my 25-year tenure working in facilities, environmental, and food services, and serving as a member of executive management within the support services industry, I have seen the monumental tasks... …more

Sep
13

Adapting to the Changing Senior Living Design

Senior living communities are moving into a continuum of care focus, where they have amenities to suit every phase of the aging process - from independent and assisted living to skilled care - called continuing care retirement communities, or CCRC.... …more

Aug
16

How Contracting Benefits Hospitals

By Bobby Floyd, COO  Over the recent years, contracting has become an increasingly popular trend as the healthcare industry pushes to improve the quality of patient care and alleviate costs and expenditures.  It’s important to know why hospitals are... …more

Aug
02

The Secret to Finding Work-Life Balance

Working in the rigorous 24/7 healthcare environment is no simple task.  Many team members in this field wear multiple hats during their normal day-to-day operations - they are leaders, counselors, troubleshooters, mediators, and so much more.... …more

Jun
07

Benefits of Removing Pagers from Healthcare

Towards the late 1980s and throughout the 1990s, pagers took the world by storm.  By using a simple character and numeric messaging system, this wireless technology served as a method to better connect individuals. As technology continued to advance,... …more

Apr
12

Beyond Housekeeping: HHS’ Approach to Patient Satisfaction

Creating an environment of excellent patient care goes beyond providing exceptional services; it also involves developing a genuine human connection to make patients, residents, and guests feel comfortable during their stay or visit at a facility.... …more

Mar
01

HHS' ThreadCount Technology Helps Cut Linen Management Costs and Streamline Processes

  At HHS, we understand that you can’t manage what you don’t measure, and in healthcare, measurement is critical to efficiency. Hospitals can ill afford to waste valuable resources, and linen processing costs are often a source of headaches for... …more