HHS Blog

Sep
26

Three Questions to Help Resorts Find a True Support Service Partner

By German Marroquin, HHS Vice President of Learning & Talent Development Successful partnerships depend on creating the perfect blend of brand standards, customer service culture, and business partner support. This trifecta is at the core of effective... …more

Sep
12

The Importance of Showing Employees Appreciation All Year Round

By Oakley Smith, RDN, LD, HHS Regional Director of Patient Experience It’s International Environmental Services Week, so that means many organizations are going above and beyond to celebrate their team and their dedication. However, the appreciation... …more

Aug
29

Great Leaders Aren't Afraid to Get Their Hands Dirty

By Chef Johnny Carino  People first. This is a motto businesses should live by every single day. But not all organizations do just that. Businesses are in a constant battle to hit financial goals and this oftentimes takes attention away from the... …more

Aug
15

Patient Satisfaction Starts at the Front Door

By Dan Franklin, HHS Vice President of Environmental Services, Healthcare First impressions follow patients throughout their entire stay at a hospital and, ultimately, it impacts their overall satisfaction scores when they leave. With that, just as... …more

Aug
01

Why Tracking Food Waste is Important for all Industries

By Dirk Noteboom, R.D., HHS President of Culinary In the United States, more food reaches landfills than any other single material from everyday trash. That accounts for approximately 31 percent (133 billion pounds) of the overall food supply in the... …more

Jul
18

Harnessing Technology to Form Better Partnerships

By Bruce Moore, HHS President of Information Systems Data-driven technology has advanced considerably throughout the years. In the past where systems would take multiple months or even years to perfect, today, companies are able to offer technology... …more

Jul
04

Modern Approach to Diversity in the Workplace

Diversity in the workplace has a much more heterogeneous definition than many give it credit. Beyond ethnic, cultural, gender, and age differences, diversity also encompasses the talents, ideas, and perspectives that each individual brings to an... …more

Jun
20

How Registered Dietitians are Lowering Readmission Rates

By Elizabeth Horton, RDN, HHS Corporate Dietitian Statistics show that at the time of admission, 20 to 50 percent of all patients are at risk for malnourishment or are malnourished, and up to 31 percent of these malnourished patients experience... …more

Jun
06

Preparing for Peak Season–What Resorts and Timeshares Should Know

By Danny Bradford, CEO, Resorts Division Whether you operate a resort on white sand beaches, or a timeshare nestled in a pine-covered mountainside, it’s crucial to be prepared to handle the influx of guests when peak season arrives. The stress caused... …more

May
23

Exceptional Customer Service Starts from Within

Customer service—it’s a huge topic in the world of business and is often the focal point of trainings and company-wide initiatives. It is so important that several large organizations actually have the term embedded within their mission statements.... …more