Environmental Services Healthcare Hospitality & Patient Care

Providing Excellent Patient Care Through Environmental Services

A lot of the talk around providing excellent patient care revolves around soft skills. Mechanisms like AIDETⓇ (Acknowledge, Introduce, Duration, Expla...

Environmental Services Healthcare Linen Utilization and Laundry Management Patient Flow

Hospital Support Services: The Data Behind Their Impact

You know that hospital support services matter. But maybe you’ve never seen their impact quantified in detail. We collected data from three different ...

Leadership Technology

How to Have Better Virtual Meetings: 4 Questions to Ask Yourself

By Danielle Robinson, Vice President, Brand Marketing You’ve recently held a Zoom or Google Meet video call, but it didn’t go the way you planned. Emp...

Environmental Services Healthcare Leadership

EVS Directors Share How They Create a Positive Work Environment

A negative work environment creates stressed and disengaged employees. This yields high turnover rates and poor job performance—things that have costl...

Healthcare

Recruiting Hospital Support Services Staff

By Tom Decker, President, Learning & Development We often don’t fully understand the real life situations of the people we’re recruiting to work as ho...

Resorts & Hospitality

Preparing Your Resort for Peak Season in a Coronavirus World

By Bill Rose, President, Resorts Division It’s hard to know exactly what guests’ expectations are going to be when they arrive at your resort this sum...

Environmental Services Healthcare Leadership

Build a Partnership with EVS and Nursing To Improve Patient Care

By Willie Nash, Director of Environmental Services A healthy working relationship between nursing and environmental services (EVS) staff is necessary ...

Culinary Leadership Senior Living

How To Overcome Closed Dining Rooms in Senior Living Communities

By Andrew Coates, Vice President, Culinary Before COVID-19, the dining room was central to how culinary teams in senior living communities delivered a...

Environmental Services Healthcare Leadership

How a Healthcare Executive Is Leading His Team Through COVID-19

People are always looking to leaders for something. Whether it’s advice on what decision to make or a solution to a problem they’re unable to solve, p...

Culinary Environmental Services Healthcare

How To Create a Contingency Plan for Your EVS or Culinary Team

Environmental services (EVS) and hospital culinary teams are on the front lines of the battle against COVID-19. In the wake of the pandemic, these dep...