As automation technology continues to advance, it means that businesses will need to learn how to adapt their practices to better leverage automation to drive efficiency while also shifting the way they look at roles and responsibilities. The idea of automation entering into the workplace can create fear that jobs will be taken away, but in reality this technology will enable organizations to eliminate the mundane, repetitive responsibilities that employees are tasked with daily. In turn, businesses will be able to give that time back to their employees to focus on better serving the end customer and developing new initiatives.
HHS Executive Chairman Joe Terry, CEO Brian Weed, CFO Ward Wilsey, and CEO of the Healthcare Division Bobby Floyd share ideas on how automation has impacted HHS and is becoming a tool for future growth.
Eliminating Mundane Tasks
In business, there are numerous repetitive tasks that must be completed to support the basic functions of the organization. This may include running reports, pulling data, basic accounting functions, and more. Wilsey shares, “Looking at accounting and finance alone, automation has enabled us to reduce the mundane day-to-day tasks regarding invoices or income statements. We now can quickly pull these types of reports on a monthly, weekly, or even daily basis, enabling our employees to focus on other avenues, such as detailed projects for refining our financial processes across all accounts.”
“Our backend support employees used to spend almost 90 percent of their time finding, moving, preparing, and sending data in some form or another,” says Terry. “That time was greatly reduced by implementing technology to do exactly that.” Utilizing Einstein Analytics, a cloud-based tool that tracks operational data in real-time, HHS has been able to eliminate the need for employees to search and report data, as the software program stores and quickly pulls reports for a timely and more efficient process.
For the best results from automation, reviewing employees’ scope of work and where their time is focused enables organizations to find areas of opportunity and eliminate burdensome tasks by leveraging technology. This is crucial when adding a new position is not an option and the business needs to find ways to compensate for these responsibilities.
Providing Efficiency and Giving Time Back to Employees
The more a business invests in technology, the more it can enable the core team to better support the entire organization. “Every month our accounting team pushes out profit and loss statements to the field. This is something we do three, sometimes four times a month, and requires four team members an hour each to complete. Using automation allows us to give that time back to our employees to focus on other areas to help the organization improve and grow,” shares Wilsey.
Along with backend-focused positions, automation technology can also provide a positive impact on those working on the front lines and directly interacting with customers. “Out in the field we use automation to enable our team to focus on higher-value work and special projects,” adds Floyd. “Through partnering with Avidbots, a provider of automated floor-cleaning machines, we have been able to free-up our floor technicians to develop new protocols and best practices for our housekeeping team.”
When time is given back to the employees, new avenues of interest can be explored and ideas and projects can be implemented, which allows for continued growth of the organization.
Weed states, “Cognitive automation technologies offer a huge opportunity to positively impact the overall business and drive results. Implementing these systems has allowed our employees to spend more time focusing on researching areas of potential opportunity, seeking out new partnerships, and finding ways to better support the team and customers. This results in endless benefits to the business.”
With the advancement of technology and automation solutions, businesses will need to build an organizational structure responsive to the developments and changes that come along with it. Leveraging technology and reorganizing the work structure can bring a positive shift to all lines of business. If done efficiently, some of the tasks employees do regularly can be done in a richer way that will not only impact the growth of the business, but also the professional growth of the team.