Best Practices HHS Leadership

Less is More When Providing Feedback

By Brian Weed, HHS CEO

When providing feedback or to-do items to your team, less is more. During routine evaluations it can be tempting to write down all the inconsistencies or issues that you notice, covering every detail. But ultimately, it’s not the amount of items you give someone that matters, it’s the ability to identify the items that’ll make the biggest impact and communicate them in an efficient manner. Doing this will help lead you and your team to success.

Identify Key Areas for Opportunity 

While visiting a site or department, you may take note of multiple areas that could use improvement, with some being more pressing than others. It’s crucial to take a deeper dive into those challenges and determine the key areas that will make the biggest impact. For example, during an evaluation of a department you notice irregularities with how and when they follow up with customers. Instead of listing out every item to work on, start with an attainable goal that has the most opportunity, such as following up within 24 hours with customers. 

Make a Manageable List

There may be times where you feel like you have a lot of feedback to share, but it’s better to focus on the top three items to help create a more manageable list. This provides accountability and a feeling of comfort knowing that these items listed are feasible and can be successfully completed. Imagine that after visiting a department or a management team, you leave behind five pages of notes and a list of 20 items to improve upon. That would probably make the team feel overwhelmed and unable to determine where they should start first. Focusing on a few items that can have a big impact will enable the team to feel confident that they can tackle these key areas and accomplish the list. 

Follow Up and Build Upon

Establishing more manageable lists will make it easier to follow up on certain items, holding your teams and managers accountable. As items begin to get checked off, this is when you can follow up on the process and add the other items that you noted during the meeting or evaluation. This allows for a continuous, easy-to-follow set of goals that are frequently getting improved and built upon. Helping your team accomplish attainable goals will make them feel successful throughout the entire process. 

When it comes to communicating and providing feedback, less is more. Try to keep notes to a minimum and focus on no more than three major to-dos. As you being following this method, a best practice is to keep notes to no more than one index card. This will ensure that you have created a manageable list that you and your team can take on and successfully achieve. This not only improves the upward mobility of the team, but creates a feeling of accomplishment over and over again.